Protecting your personal data is an absolute priority for Coolexia. This privacy policy explains in detail how we collect, use, store, and protect your information when you use our website www.coolexia.com and our services.

1. Who We Are

Coolexia is the trading name of the e-commerce website operated by:

MCL MATERIEL CLIMATISATION LOIRE OCEAN

LA BRETINAIS

44800 SAINT-HERBLAIN

FRANCE

Legal Form: SARL (Limited Liability Company)

SIREN: 422 079 475

SIRET: 422 079 475 00030

VAT Number: FR49422079475

Share Capital: €7,622.45

Managing Director: Jean Gourdon

Email: contact@coolexia.com

2. What Data Do We Collect?

2.1 Data You Provide Directly

📝 When Creating an Account

  • First and last name
  • Email address
  • Password (encrypted)
  • Phone number (optional)

🛒 When Placing an Order

  • Complete delivery address
  • Billing address
  • Payment information (processed by our secure provider)
  • Purchase history
  • Delivery preferences

💬 During Your Interactions

  • Messages via contact form
  • Product reviews and comments
  • Customer service requests
  • Survey participation (optional)

2.2 Automatically Collected Data

🔧 Technical Data

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and visit duration
  • Traffic source (how you arrived at our site)
  • Cookie data (see our cookie policy)

3. How Do We Use Your Data?

🚚 Order Processing

Manage your purchases, prepare and ship your orders, keep you informed of delivery status

👤 Account Management

Create and maintain your customer space, save your preferences and history

📧 Communication

Send order confirmations, answer your questions, inform you of promotions (with consent)

📊 Continuous Improvement

Analyze site usage to improve your experience and our services

🔒 Security

Prevent fraud, secure transactions and protect our users

⚖️ Legal Obligations

Comply with our accounting, tax and regulatory obligations

4. Legal Basis for Processing

Purpose Legal Basis (GDPR)
Order processing Contract execution (Art. 6.1.b)
Customer account management Contract execution (Art. 6.1.b)
Direct marketing Consent (Art. 6.1.a)
Website improvement Legitimate interest (Art. 6.1.f)
Fraud prevention Legitimate interest (Art. 6.1.f)
Accounting retention Legal obligation (Art. 6.1.c)

5. Who Do We Share Your Data With?


We NEVER sell your personal data to third parties.

We share your data only with:

📦 Logistics Providers

Carriers for order delivery (name, address, phone)

💳 Payment Providers

PCI DSS certified secure payment services (encrypted banking data)

📧 Email Services

Transactional email and newsletter platforms (with consent)

🏛️ Competent Authorities

If required by law or court order

6. How Long Do We Keep Your Data?

We retain your data only for the time necessary for the purposes for which it was collected, in accordance with GDPR principles.

  • Customer account data: 3 years after your last activity
  • Order data: 10 years (French accounting and tax obligations)
  • Marketing data: 3 years after last contact
  • Cookies: Maximum 13 months (CNIL guidelines)
  • Connection logs: 1 year
  • Payment data: Transaction time only (not stored on our servers)

7. How Do We Protect Your Data?

SSL/TLS Encryption

All data is encrypted during transmission

Restricted Access

Only authorized personnel access your data

Regular Audits

Security testing and constant updates

Additional measures: Staff training, advanced firewalls, intrusion detection, secure backups, strong authentication for administrative access.

8. Your Rights Regarding Your Data

Under the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), you have the following rights:

✅ Right of Access

Request a copy of all data we hold about you

✏️ Right to Rectification

Correct inaccurate or incomplete data

🗑️ Right to Erasure

Request deletion of your data (except legal obligations)

⏸️ Right to Restriction

Temporarily limit the processing of your data

📤 Right to Portability

Receive your data in a structured, commonly used format

🚫 Right to Object

Object to certain processing (e.g. marketing)

To exercise your rights, contact us:

📧 contact@coolexia.com

9. Use of Cookies

Our website uses cookies to improve your experience, in compliance with EU Directive 2009/136/EC and CNIL guidelines. Types of cookies used:

🔧 Essential Cookies

Necessary for website functionality (cart, login)

📊 Analytics Cookies

To understand how you use our website

🎯 Marketing Cookies

To offer you relevant offers (with consent)

You can manage your cookie preferences at any time through your browser settings or our cookie management banner.

10. Protection of Minors

Our website is intended for persons aged 18 and over. We do not knowingly collect personal data from minors. If you are a parent and discover that your child has provided us with personal data, please contact us immediately.

11. International Data Transfers

Your data is primarily stored on servers located within the European Union. If a transfer outside the EU/EEA is necessary (e.g. for certain cloud services), we ensure that appropriate safeguards are in place in accordance with GDPR Chapter V (adequacy decisions, standard contractual clauses, or other approved mechanisms).

12. Modifications to This Policy

We may update this privacy policy to reflect changes in our practices or for legal and regulatory reasons. We will inform you of any significant changes by email or via a prominent notification on our website.

Questions About Your Data?

Our data protection contact is here to assist you

Privacy Contact:

📧 contact@coolexia.com
Subject: Data Protection

You also have the right to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés)
www.cnil.fr

Last updated: November 2025
© 2025 Coolexia – MCL MATERIEL CLIMATISATION LOIRE OCEAN – All rights reserved