📦 Ordering
🚚 Delivery
💳 Payment
❄️ Products
↩️ Returns
🛡️ Warranty
🔧 Installation

How do I place an order on Coolexia?

Ordering is quick and straightforward! Browse our extensive catalogue, add your desired products to your cart, create an account or log in, enter your delivery address and complete your purchase via our secure payment system. You will receive an immediate confirmation email with all the details.

Can I modify or cancel my order?

Absolutely, provided your order has not yet entered the preparation stage. Please contact us immediately via email at contact@coolexia.com including your order number. Our team will do everything possible to accommodate your request promptly.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number. This allows you to monitor your parcel’s journey in real-time via the carrier’s website (Colissimo, DPD, or private carrier depending on the shipment size).

Do you provide quotes for business customers?

Certainly! For bulk orders or specialized projects, reach out to us at contact@coolexia.com. We will prepare a tailored quote with preferential rates designed specifically for professional clients.

What are your delivery timeframes?

Delivery times vary based on the weight of your order:
• Under 20kg: 2-3 business days
• 20kg to 100kg: 3-5 business days
• Over 100kg: 5-7 business days
These timeframes commence once your order has been validated.

Is delivery genuinely free?

Which countries do you deliver to?

We deliver throughout France and to over 40 countries across Europe and beyond. Visit our Delivery page for the complete list of destinations and specific delivery information.

How does delivery work for heavy equipment?

For HVAC units exceeding 100kg, delivery is handled by a specialized freight carrier. You will be contacted directly to arrange a convenient delivery appointment. The carrier delivers to ground level (kerbside delivery).

Which payment methods do you accept?

We accept credit and debit card payments (Visa, Mastercard, Carte Bancaire). This approach ensures 100% secure transactions and enables rapid order processing for your convenience.

Is my payment secure?

Do you offer installment payment options?

Currently, we do not offer installment payment plans. The full amount is charged when your order is validated. For business customers with specific requirements, please contact us to explore suitable payment arrangements.

How do I select the right air conditioning system?

The optimal choice depends on several factors: room size, insulation quality, sun exposure, and number of occupants. As a general guideline, calculate approximately 100W per m² for rooms with a standard ceiling height of 2.5m. Feel free to contact us for personalized recommendations!

Are your products brand new?

Yes, every air conditioning unit we sell is 100% brand new, comes with the full manufacturer warranty, and complies with all European CE standards and French regulations. We exclusively partner with brands renowned for their quality and reliability.

Are accessories included with the units?

Each air conditioner is delivered with all accessories listed in its product description (remote control, user manual, standard mounting kit). Additional accessories such as reinforced wall brackets, extension cables, and pipe covers are available as optional extras.

Can I return my air conditioner?

Yes, you have 14 days from receipt to exercise your right of withdrawal in accordance with EU consumer protection laws. The product must be unused, complete, in its original packaging, and must never have been installed or connected.

Who covers the return shipping costs?

Return shipping costs are the customer’s responsibility. We can provide a prepaid return label at our negotiated carrier rates – the cost will be deducted from your refund. Visit our Returns page for complete details.

How quickly will I receive my refund?

Refunds are processed within 3 to 7 business days following receipt and inspection of the returned product. The refund is issued to the original payment method used during your purchase.

What warranty coverage applies to my purchase?

All our products come with a minimum 2-year manufacturer warranty as required by EU law. Many manufacturers offer extended warranty options of up to 5 years on compressors. Specific warranty details are clearly indicated on each product page.

How do I submit a warranty claim?

Contact us at contact@coolexia.com with your order number, a detailed description of the issue, and photographs if applicable. Our technical support team will guide you through the entire claims process efficiently.

Do you provide installation services?

Can I install my air conditioner myself?

Air conditioning installation requires specialized technical skills and certification for handling refrigerant gases (attestation de capacité). We strongly recommend using a qualified professional to ensure optimal performance, safety compliance, and to maintain your manufacturer warranty.

What is the typical cost of installation?

Installation costs vary depending on the type of unit, complexity of the installation, and location. Generally, expect between €400 and €1,200 for a standard residential installation. Contact us for a free, no-obligation personalized quote.

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Contact Us

📧 contact@coolexia.com